Terms of service

General Terms and Conditions

§ 1 Scope of application and provider
§ 2 Right of return
§ 3 Conclusion of contract
§ 4 Quantities
§ 5 Delivery/shipping costs
§ 6 Customs duties and taxes (applies to third countries outside the EU)
§ 7 Prices and payment methods
§ 8 Retention of title
§ 9 Limitation of liability
§ 10 Data protection & creditor protection
§ 11 Statutory information on returns
§ 12 Warranty
§ 13 Copyright
§ 14 Alternative dispute resolution

These General Terms and Conditions apply to all orders placed by private individuals via the online shop of SAFERSOX Ltd (hereinafter referred to as ‘Safersox’).

E-mail: support@safersox.com

§ 2 Right of return

You can return all items purchased in the online shop free of charge within 30 days without giving any reason. Please also note the return policy in Section 10.

Please note that in this case the delivered goods may only be used for the purpose of testing - as would be usual in a shop for trying on - and must be returned with the original label. We reserve the right to demand compensation if the goods have deteriorated due to further use.

§ 3 Conclusion of contract

a.) The presentation of goods in the online shop is merely a non-binding invitation to you to order goods in the online shop.

b.) By sending the order, you submit a binding offer to conclude a purchase contract.

c.) The offer is accepted by delivery of the goods. The automatically generated order confirmation e-mail does not constitute acceptance of the offer, but merely documents that the order has been received by us.

d.) Safersox is free not to accept online orders. The decision to do so is at Safersox's own discretion. If Safersox does not fulfil an online order, Safersox will inform the customer immediately.

§ 4 Quantities

Safersox sells its goods exclusively to end consumers in customary quantities.

§ 5 Delivery/shipping costs

Shipping

a.) All our shipments are dispatched from Germany.

b.) Shipping within Germany via DHL/Post

• For orders with a cart value of up to €19.99, the shipping cost is €8.
• For orders with a cart value of €20 to €49.99, the shipping cost is €5.
• For orders with a cart value of €50 or more, shipping is free.

c.) Shipping to other EU countries via DHL/Post

• For orders with a cart value of up to €19.99, the shipping cost is €15.
• For orders with a cart value of €20 to €59.99, the shipping cost is €10.
• For orders with a cart value of €60 to €99.99, the shipping cost is €5.
• For orders with a cart value of €100 or more, shipping is free.

d.) Shipping to non-EU countries via Warenpost Premium International
We ship to many countries outside the EU using Warenpost Premium International.

Shipping costs vary depending on the destination country and are displayed at checkout.

As a guideline, shipping costs are approximately €20 per order.
The actual amount charged may differ slightly due to exchange rates and local currency conversions.

Delivery usually takes 6 to 12 business days, depending on the destination. In some cases, delays may occur due to customs clearance or other local factors.

Estimated delivery times for some popular countries:

• USA: 8–12 business days
• Switzerland: 6–9 business days
• Norway: 6–9 business days
• Ukraine: 8–12 business days
• Turkey: 6–10 business days
• Georgia: 10–12 business days
• United Kingdom (UK): 6–10 business days

§ 6 Customs duties and taxes (applies to third countries outside the EU)

For orders shipped to countries outside the EU, no German VAT is charged. The recipient in the destination country is responsible for paying any customs duties, import VAT, or other applicable fees. These charges are determined by the local authorities and are not included in our prices.

Duty-free allowances in popular countries

Below is an overview of duty-free allowances in some popular countries. Please note that we cannot guarantee the accuracy of this information, as regulations may change. We recommend checking with the relevant customs authorities in your country.

• USA: Duty-free allowance up to $800 USD – above this amount, customs duties and import VAT may apply.
• Switzerland: Duty-free allowance up to 65 CHF (including shipping costs) – above this amount, import VAT may apply.
• Norway: Duty-free allowance up to 350 NOK (including shipping costs) – above this amount, customs duties and import VAT may apply.
• Ukraine: Duty-free allowance up to €150 – above this amount, customs duties and import VAT may apply.
• Turkey: Duty-free allowance up to €150 – above this amount, customs duties and import VAT may apply.
• Georgia: Duty-free allowance up to 300 GEL – above this amount, customs duties may apply.
• United Kingdom (UK): Duty-free allowance up to £135 – above this amount, customs duties and import VAT may apply.

We recommend checking with the customs authorities in your country for the exact regulations. Thank you for your understanding!

§ 7 Prices and Payment

The prices stated in euros at the time of the order shall apply. All prices include the statutory value added tax.

§ 8 Retention of Title

The goods remain the property of Safersox until full, final and irrevocable payment has been made.

§ 9 Limitation of Liability

In the event of a slightly negligent breach of duty, the seller's liability shall be limited to the foreseeable, contractually typical, direct average damage according to the type of goods. This shall also apply to slightly negligent breaches of duty by the seller's legal representatives or vicarious agents.

§ 10 Data protection & creditor protection

Data processing is carried out in accordance with the applicable German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG).

The data required for processing the transaction will be stored and, if necessary, passed on to our affiliated companies or our service partners who work for us as contract data processors within the meaning of the Federal Data Protection Act (BDSG).

It goes without saying that all personal data is generally treated as strictly confidential and your interests worthy of protection are strictly taken into account in accordance with legal requirements.

Further details can be found in our privacy policy.

§ 11 Statutory return policy

a.) Right of return

You can return the goods received without giving reasons within 30 days by returning the goods. The period begins after receipt of this instruction in text form (e.g. as a letter, fax, e-mail), but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations in accordance with § 312e para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Only in the case of goods that cannot be sent by parcel post (e.g. bulky goods) can you also declare the return by requesting the return in text form. Timely dispatch of the goods or the return request is sufficient to meet the deadline.

The return must be sent to:

Safersox
c/o Lumundi Versand GmbH
Dieselstr. 12
48683 Ahaus
Ahaus, Germany

b.) Consequences of return

In the event of an effective return, the services received by both parties must be returned and any benefits derived (e.g. advantages of use) surrendered. If the goods have deteriorated, compensation may be demanded. This does not apply if the deterioration of the goods is exclusively due to their inspection - as would have been possible in a shop, for example. In addition, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the goods by not using the goods as if they were your property and by refraining from doing anything that could impair their value. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of the goods or the request to take them back, for us with the receipt.

End of the returns policy

c.) Note on exceptions

The right of return does not apply to goods that are manufactured according to individual customer specifications or are clearly customised to personal requirements. Our legal liability due to quality defects remains unaffected by this.

§ 12 Warranty

Unless expressly agreed otherwise, the statutory warranty provisions shall apply.

§ 13 Copyright

The website is owned and operated by Safersox Ltd, Limassol, Cyprus.

§ 14 Alternative dispute resolution

The EU Commission provides a platform for online dispute resolution on the Internet at the following link: https://ec.europa.eu/consumers/odr

This platform serves as a contact point for the out-of-court settlement of disputes arising from online purchase or service contracts in which a consumer is involved.

Safersox is neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.